Terms of service

Last updated: 13 November 2026

These Terms of Service (“Terms”) apply when you browse or buy from the School Gate Society online store at schoolgatesociety.co.uk (the “Store”). Please read them carefully, together with our Privacy policy, Shipping policy and Refund policy. By placing an order you agree to these Terms.

Who we are

The Store is operated by School Gate Society, trading as School Gate Society (“we”, “us”, “our”).

Business address: Garda House, 5 Cable Walk, London SE10 0TN, United Kingdom

Contact email: schoolgatesociety@gmail.com

We do not offer a public telephone contact. Please email us for all enquiries, including orders, returns and complaints.

The contract

When you place an order you are offering to buy the items shown in your basket, at the prices and delivery charge shown at checkout. We will email an order confirmation. A contract is formed when we accept your order, usually by sending that confirmation. We may refuse or cancel an order if we cannot fulfil it, if there is an obvious pricing or description error, or if we reasonably suspect fraud or misuse. If we cancel after payment, we will refund you in full.

You must be 18 or over to buy from the Store, or have the permission of a parent or guardian.

Products and how they are made

We sell clothing with School Gate Society designs. Every item is printed to order by our UK print partner. Items are standard designs from our catalogue; they are not personalised with your name or your own artwork unless we clearly say otherwise on the product page.

Colours and mock-ups on the Store are a guide. There can be small differences between a screen image and the printed garment. Please use the size guide on each product page before you order.

We may change or withdraw a design, or correct errors in descriptions or prices, at any time before we accept an order.

Prices and payment

Prices are shown in pounds sterling (GBP) and are as displayed at checkout. Delivery is charged in addition, at the rate shown below, unless we have clearly offered free delivery. Payment is taken at checkout through the payment methods we offer. You must only use a payment method you are authorised to use.

Delivery

We currently ship to the United Kingdom only. UK Standard Delivery is £5.95.

Because items are printed to order, please allow time for both printing and delivery. Printing usually takes 2–5 working days. UK-printed tees are then typically sent by Royal Mail and often arrive about 2 days after they leave us; hoodies usually take 2–4 working days in transit. In all, most UK-printed orders arrive in about 1–2 weeks. If your order has to be printed in more than one place, it may arrive in more than one parcel.

We will email you when your order has been printed and handed to the courier, with tracking if it is available. Risk in the goods passes to you on delivery, or when we first attempt delivery if you are not available and the carrier leaves a card or follows its usual procedure.

Christmas: order by 8 December to give us the best chance of arriving in time for Christmas. We cannot guarantee later orders.

Your right to cancel (change of mind)

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have 14 days from the day after your order arrives to let us know you would like to cancel, and then a further 14 days to send the item back. You do not have to give a reason.

Because these are standard designs and not personalised with your name or your own artwork, this cancellation right applies to our usual catalogue items. The item should be unworn and unwashed, and in the same condition you received it, apart from trying it on as you would in a shop. If it has been worn, washed or damaged, we may reduce the refund.

For change-of-mind returns, you will need to pay the return postage. Email schoolgatesociety@gmail.com with your order number and we will send you the return address. Please get proof of posting. We will refund the item price and the standard delivery charge within 14 days of receiving the return or your proof of postage, whichever comes first.

If the size is simply not right and the garment is otherwise fine, that is treated as a change of mind, under the process above. Please use the size guide on the product page before you order.

Cancelling before an item is printed

Email us as soon as you can at schoolgatesociety@gmail.com. If the order has not yet gone into production, we will cancel it and refund you in full.

Faulty, damaged or incorrect items

If your item arrives misprinted, damaged, faulty, or not as described, email schoolgatesociety@gmail.com within 30 days of delivery, with your order number and a photo. We will replace it or refund you. You should not have to pay to return a faulty item.

This is in addition to your legal rights under the Consumer Rights Act 2015, which are not affected by these Terms.

Intellectual property

The School Gate Society name, designs, logos, text and images on the Store are owned by us or used under licence. You may not copy, reproduce or use them for any commercial purpose without our written permission. Buying a garment gives you the right to wear and keep that item; it does not transfer any intellectual property in the design.

Our liability

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under English law, including your statutory rights as a consumer.

Subject to that, we are not liable for losses that were not reasonably foreseeable when the contract was made, or for business losses if you use the Store or the goods for business purposes. Our total liability for any claim arising out of an order is limited to the amount you paid for that order, including delivery.

The Store is provided for information and for placing orders. We aim to keep it accurate and available, but we do not promise that it will be uninterrupted or error-free.

Events outside our control

We are not responsible for delay or failure to fulfil an order if that is caused by events outside our reasonable control, including postal or courier disruption, illness, or interruption at our print partner. We will let you know if this happens and will do what we reasonably can to reduce the delay. If a long delay means you no longer want the order, you can cancel and we will refund you for any item we have not yet delivered.

Complaints

Please email schoolgatesociety@gmail.com with your order number and details of the problem. We will look into it and reply as soon as we reasonably can. If you are in the UK, you can also get independent advice from Citizens Advice.

Changes to these Terms

We may update these Terms from time to time. The Terms in force when you place an order will apply to that order. The latest version will be published on this page with an updated date.

Governing law

These Terms, and any dispute or claim arising out of or in connection with them or with an order, are governed by the law of England and Wales. The courts of England and Wales will have exclusive jurisdiction, except that if you live in Scotland or Northern Ireland you may also bring proceedings in the courts of the place where you live. As a consumer, you also have the benefit of any mandatory protections of the law of the UK country in which you live.

Contact

Questions about these Terms or an order: schoolgatesociety@gmail.com. School Gate Society, Garda House, 5 Cable Walk, London SE10 0TN, United Kingdom. Email: schoolgatesociety@gmail.com