Refund policy

If something is wrong

If your item arrives misprinted, damaged, faulty, or not as described, email schoolgatesociety@gmail.com within 30 days of delivery, with your order number and a photo. We’ll replace it or refund you. You shouldn’t have to pay to return a faulty item.

This is in addition to your legal rights under the Consumer Rights Act 2015.

If you change your mind

These are standard designs, not personalised with your name or your own artwork. You have 14 days from the day after your order arrives to let us know you’d like to cancel, and then a further 14 days to send the item back. You don’t have to give a reason.

The item should be unworn and unwashed, and in the same condition you received it, apart from trying it on as you would in a shop. If it has been worn, washed, or damaged, we may reduce the refund.

For change-of-mind returns, you’ll need to pay the return postage. Email schoolgatesociety@gmail.com with your order number and we’ll send you the return address. Please get proof of posting. We’ll refund the item price and the standard delivery charge within 14 days of receiving the return or your proof of postage, whichever comes first.

If you need to cancel before it is printed

Email us as soon as you can at schoolgatesociety@gmail.com. If the order has not yet gone into production, we’ll cancel it and refund you in full.

Size

Please use the size guide on the product page before you order. If the size is simply not right and the garment is otherwise fine, that is treated as a change of mind, under the process above.

Christmas: order by 8 December to give us the best chance of arriving in time for Christmas. We can’t guarantee later orders.